Frequently Asked Questions
Everything you need to know about your Farer experience.
What is your shipping policy?
We offer free standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days. International shipping rates and timelines are calculated at checkout.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with tags attached. Simply visit our online portal to generate a prepaid return label.
What payment methods do you accept?
Farer accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Where are your garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in certified factories across Portugal and Italy that adhere to strict fair-labor standards.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our support team for personalized advice.